Privacy Policy

Career Success (Fiona Clark)

1. Who We Are

Career Success is operated by Fiona Clark, a UK-based Career & Confidence Coach.

Contact: fiona@careersuccess.org.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We only collect what we need, and we treat your information with care - especially when supporting young people and their families.

We may collect the following personal data:

                  • Name

                  • Email address

                  • Phone number (if provided)

                  • Information you provide when booking coaching or completing forms

                  • Information shared during coaching sessions

For coaching clients, this may occasionally include more personal or sensitive information (for example, information relating to confidence, wellbeing, or personal circumstances), which you choose to share.

3. How We Collect Your Data

We collect data when you:

                  • Download a free resource (e.g. ebook)

                  • Register for a webinar

                  • Book a call or coaching session

                  • Complete forms (e.g. Google Forms)

                  • Contact us directly

4. How We Use Your Data

We use your data to:

                  • Send you the resources you requested

                  • Deliver coaching services

                  • Communicate with you about bookings and enquiries

                  • Send marketing emails (if you opt in)

                  • Improve our services

5. Legal Basis for Processing

Under UK GDPR, we rely on:

                  • Consent → for email marketing and any sensitive information you choose to share

                  • Contract → when you book and receive coaching services

                  • Legitimate interests → to respond to enquiries and improve services

You can withdraw consent at any time.

6. Special Category Data

During coaching, you may choose to share more sensitive personal information.

We:

                  • Only process this information with your consent

                  • Only use it to provide coaching support

                  • Treat it with strict confidentiality

You are not required to share any information you are not comfortable providing.

7. Email Marketing

If you download a resource or sign up for emails, you may receive relevant emails from us.

You can unsubscribe at any time using the link in any email.

We use Systeme.io to manage email communications.

8. Sharing Your Data

We only share your data with trusted third-party providers where necessary, including:

                  • Systeme.io (email marketing and website platform)

                  • Calendly (booking system)

                  • Zoom and Microsoft Teams (online sessions)

                  • Stripe (payment processing)

                  • Profiling providers such as Cappfinity (Strengths Profile), Morrisby, DISC tools, and Roche Martin (ECR)

These providers process data on our behalf and are required to protect your information.

We do not sell your data or share it for third-party marketing.

9. Testimonials

We may use client testimonials for marketing purposes.

                  • Testimonials are shared anonymously unless you have given explicit permission

                  • Where names or photos are used, this will only be with your clear consent

10. Session Recording

We do not currently record coaching sessions.

If this changes in the future:

                  • You will always be informed in advance

                  • Recording will only take place with your explicit consent

11. How Long We Keep Your Data

We retain your data only as long as necessary:

                  • Email subscribers - until you unsubscribe

                  • Coaching clients - up to 6 years (for legal and accounting purposes)

12. International Data

Our services are primarily UK-based.

Where data is processed using third-party providers, it may be transferred outside the UK (for example, to secure servers operated by those providers). In such cases, appropriate safeguards are in place.

13. Your Rights

You have the right to:

                  • Access your data

                  • Correct inaccurate data

                  • Request deletion

                  • Withdraw consent

                  • Object to processing

To exercise your rights, contact: fiona@careersuccess.org.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

14. Data Security

We take reasonable steps to protect your data using secure systems and trusted providers.

However, no system can be completely secure.

15. Cookies and Analytics

Our website may use cookies and basic analytics tools to understand how visitors use the site.

You can control cookies through your browser settings.

16. Children’s Data

Our services are designed for young people, often with parental involvement.

We expect:

                  • Parents or guardians to be involved where appropriate

                  • Personal data relating to under 18s may be shared with appropriate consent

We do not knowingly collect data from children under 13 without parental consent.

17. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: 16th April 2026